Terms and Conditions

Terms and Conditions

TABLE OF CONTENTS

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Returns Policy
Article 7 – Costs of Return
Article 8 – Exclusions from Return
Article 9 – Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Performance
Article 12 – Continuing Transactions: Duration, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions
Article 17 – SMS Marketing

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions, the following definitions apply:

  • Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a contract concluded at a distance.

  • Cooling-off period / Return period: the period during which the consumer may return products in accordance with our Returns Policy.

  • Consumer: a natural person not acting in the course of a trade, business, or profession who enters into a contract with the entrepreneur.

  • Day: calendar day.

  • Digital content: data produced and delivered in digital form.

  • Continuing transaction: a contract relating to a series of products and/or services, where the obligation of delivery and/or purchase is spread over time.

  • Durable data carrier: any medium that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the information, including email.

  • Returns policy: the option for the consumer to return products within the stated return period.

  • Model return form: a form made available by the entrepreneur for consumers who wish to return products.

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of a system organized for the sale of products and/or services at a distance, where up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.

  • Means of distance communication: any method that can be used to conclude a contract without the consumer and entrepreneur being together in the same place at the same time.

  • Terms and Conditions: these present Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Entrepreneur’s Name: Fulfillman
Business Address: Yiwu Tongfu Trading Co., Ltd. Second Floor, Honghua Comprehensive Market, Honghua Community, Houzhai Street, Yiwu City, Zhejiang
Email Address: info@fulfillman.com

ARTICLE 3 – APPLICABILITY

These Terms and Conditions apply to every offer of the entrepreneur and to every contract concluded at a distance between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall inform the consumer where the Terms and Conditions can be accessed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the Terms and Conditions may be provided electronically in such a way that the consumer can easily store them on a durable data carrier.

In case specific product or service conditions apply in addition to these Terms and Conditions, the consumer may in case of conflicting provisions rely on the applicable clause most favorable to them.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a new one that reflects the original intent as closely as possible.

Situations not covered by these Terms and Conditions shall be interpreted in line with the spirit of these Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer is subject to a limited period of validity or made under specific conditions, this shall be explicitly stated.

The offer is non-binding. The entrepreneur is entitled to change or withdraw the offer at any time.

The offer contains a complete and accurate description of the offered products and/or services. If the entrepreneur uses images, these shall be a true representation of the products and/or services offered. Obvious mistakes or errors shall not bind the entrepreneur.

All images, specifications, and information in the offer are indicative and cannot give rise to compensation or termination of the contract.

Each offer contains sufficient information so that the consumer is clear on the rights and obligations attached to accepting the offer. This includes in particular:

  • the price, exclusive of applicable sales tax, import duties, or other government charges;

  • possible shipping costs;

  • the manner in which the contract will be concluded and what steps are required;

  • whether returns are accepted and the conditions thereof;

  • the method of payment, delivery, and performance of the contract;

  • the period for accepting the offer, or the period during which the entrepreneur guarantees the price;

  • whether the contract will be archived and, if so, how it can be consulted;

  • how the consumer can check and correct the information provided before concluding the contract;

  • the languages in which the contract can be concluded;

  • the minimum duration of the contract in case of a continuing transaction;

  • Optional: available sizes, colors, materials.

ARTICLE 5 – THE AGREEMENT

The contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. As long as this confirmation has not been received, the consumer may cancel the contract.

If the contract is concluded electronically, the entrepreneur shall implement appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.

The entrepreneur may, within legal boundaries, obtain information on whether the consumer can meet their payment obligations and on facts and factors important for a responsible conclusion of the distance contract. If the entrepreneur has sound reasons not to enter into the contract, they are entitled to refuse an order or to attach special conditions to its performance.

The entrepreneur shall provide the consumer with the following information, in writing or in a durable and accessible form, no later than at the time of delivery of the product, service, or digital content:

  • the address of the entrepreneur’s place of business where the consumer may lodge complaints;

  • the conditions under which and the method by which the consumer may return products;

  • information on warranties and after-sales service;

  • the price including taxes and delivery charges (if applicable);

  • the method of payment, delivery, or performance of the contract;

  • the requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration;

  • if applicable, the model return form.

For continuing transactions, the above shall only apply to the first delivery.

ARTICLE 6 – RETURNS POLICY

When purchasing products, the consumer has the right to return items within 14 days of receipt, subject to the conditions set out in this policy.

The return period begins on the day the consumer, or a third party designated by the consumer, receives the product.

During the return period, the consumer shall handle the product and packaging with care. Products may only be used to the extent necessary to establish whether the consumer wishes to keep them. Returned items must include all original accessories and, if reasonably possible, be in their original packaging and condition.

To exercise the right to return, the consumer must notify the entrepreneur within 14 days of receipt of the product using the model return form (if provided) or by another clear statement. The consumer must then return the product within 14 days after notifying the entrepreneur. Proof of return, such as a tracking number, is required.

ARTICLE 7 – COSTS OF RETURN

If the consumer exercises their right to return, they shall bear the direct cost of returning the product, unless otherwise agreed.

The entrepreneur will refund the purchase price, including the original standard shipping costs, within 14 days of receiving the returned goods or proof of their dispatch. Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

If the returned item shows signs of damage or use beyond what is necessary to establish its nature and characteristics, the entrepreneur may deduct the resulting loss in value from the refund.

ARTICLE 8 – EXCLUSIONS FROM RETURN

The right to return does not apply to:

  • Products made to the consumer’s specifications or clearly personalized;

  • Products that, by their nature, cannot be returned (e.g., perishable goods);

  • Products that are not suitable for return for reasons of health protection or hygiene, if unsealed after delivery;

  • Audio, video recordings, or computer software if the seal has been broken;

  • Newspapers, magazines, or other periodicals.

Services may not be returned once fully performed, provided that performance began with the consumer’s prior express consent.

ARTICLE 9 – PRICE

Prices for products and/or services are stated clearly at the time of order.

Unless otherwise stated, prices are shown in the local currency of the consumer (USD for US, GBP for UK) and are exclusive of applicable sales tax, VAT (where applicable), import duties, or other charges that may be imposed by local authorities. These additional charges shall be the responsibility of the consumer.

The entrepreneur is not liable for typographical or pricing errors. If such errors occur, the entrepreneur is not obliged to supply the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur warrants that the products and/or services comply with the contract, the specifications stated in the offer, and are free from defects in material and workmanship under normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not limit the legal rights of the consumer.

Defects or incorrectly delivered products must be reported in writing within 30 days of delivery. Products must be returned in original packaging and condition.

The warranty does not apply if:

  • The consumer has repaired and/or altered the product themselves or had it repaired by third parties;

  • The product has been exposed to abnormal conditions, mishandled, or used contrary to the instructions provided;

  • The defect results from government regulations concerning the quality or nature of materials used.

ARTICLE 11 – DELIVERY AND PERFORMANCE

The entrepreneur will take the utmost care when receiving and executing product orders and when assessing applications for services.

Delivery will take place to the address provided by the consumer.

Orders will be executed promptly but no later than 60 days, unless a longer delivery period is agreed. If delivery is delayed, or if an order cannot be fulfilled, the consumer will be informed within 60 days of placing the order. In such cases, the consumer may cancel the contract without cost.

All delivery times are estimates and cannot be relied upon as guaranteed. Delays do not entitle the consumer to damages.

If delivery of an ordered product proves impossible, the entrepreneur will make reasonable efforts to provide a substitute product. The consumer will be notified clearly and understandably at the time of delivery. For substitute products, the right to return remains in place.

Risk of damage or loss of products passes to the consumer upon delivery to the consumer or their designated representative, unless otherwise agreed.

ARTICLE 12 – CONTINUING TRANSACTIONS: DURATION, TERMINATION, AND RENEWAL

Termination

  • The consumer may terminate a contract entered into for an indefinite period, which involves the regular supply of products or services, at any time with one month’s notice.

  • The consumer may terminate a fixed-term contract at the end of the agreed term, observing a notice period of one month.

  • Termination must be possible in the same manner as the contract was entered into.

Renewal

  • A fixed-term contract for the regular supply of products or services may not be tacitly renewed or extended.

  • Subscriptions for newspapers, magazines, or periodicals may be renewed for a maximum of three months, provided the consumer may terminate with one month’s notice.

  • Trial or introductory subscriptions automatically end after the trial period.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payment must be made within 7 working days of purchase. For services, the period begins once the consumer has received confirmation of the agreement.

The consumer must notify the entrepreneur immediately of any inaccuracies in payment details provided.

In the event of non-payment, the entrepreneur is entitled, subject to legal limitations, to charge the consumer reasonable costs made known in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

The entrepreneur maintains a complaints procedure and handles complaints in accordance with this procedure.

Complaints regarding the performance of the contract must be submitted promptly, fully, and clearly described to the entrepreneur after the consumer has discovered the defects.

Complaints will be responded to within 14 days of receipt. If a complaint requires a longer processing time, the consumer will receive confirmation within 14 days, including an indication of when they can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, it will be treated as a dispute.

ARTICLE 15 – DISPUTES

Contracts between the entrepreneur and the consumer are governed by the laws of England and Wales (for UK consumers) or the State of Delaware, USA (for US consumers), unless otherwise required by mandatory local law.

ARTICLE 16 – ADDITIONAL OR DEVIATING PROVISIONS

Any provisions that are additional to, or deviate from, these Terms and Conditions shall not disadvantage the consumer and must be recorded in writing or in a durable and accessible form.

ARTICLE 17 – SMS MARKETING

By agreeing to SMS marketing at checkout and initiating a purchase or signing up via subscription tools, you consent to receiving recurring SMS messages from us, including order updates, abandoned checkout reminders, promotional offers, and review requests. Message frequency may vary. Consent is not a condition of purchase.

To unsubscribe, reply STOP to any SMS received, or use the unsubscribe link provided. Alternative unsubscribe methods are not valid means of opting out. Standard message and data rates may apply.

For help, reply HELP to the SMS number used, or contact us via our contact page or info@eefjeelise.nl.

We may change the phone number or short code used for this service at any time. You agree that messages sent to a changed number may not be received, and we are not responsible for honoring requests made in such cases.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of any information sent via SMS, any errors in such information, and/or any actions taken or not taken in reliance on the information or service.

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use personal information.

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